Head of Digital Marketing & Customer Relationship Improvement (f/m/x)

drive the strategic digital transformation of our customer touchpoints and department

build a strong project culture and align the department closely with market and customer needs

continuously enhance the department’s setup, processes and ways of working while supporting the definition and evolution of digital frameworks, standards and guidelines across our global organisation

foster strong collaboration with key partners, including Sales, IT and market organisations

contribute to the Global Sales & Marketing strategy and ensure its execution within your department

oversee the project management, knowledge and learning area, strengthening execution, capability building and continuous development

are seeking an individual who leads the development and continuous improvement of CRM processes and customer journeys, ensuring cross-functional alignment and governance. Familiarity with Blum’s internal systems, processes and departments is beneficial

welcome an empathetic personality with the ability to engage and motivate employees, support their development and align it with company goals.  Moreover, you will create an environment that enables collaboration, ownership and continuous development

value your ability to inspire, enable and develop effective ways of working together within and across departments

believe that regular interaction within the team is an essential part of our work. Consequently, we are in search of a motivated candidate with excellent interpersonal and communication skills. In addition, we require advanced proficiency in German and English