Head of Digital Marketing & Customer Relationship Improvement (f/m/x)
- Marketing
- Management position
- Hoechst, Austria
- Full-time, Normal working hours
We are an Austrian family-owned company and one of the world's leading manufacturers of furniture fittings. Nearly 6,700 people work for us in Vorarlberg and more than 9,850 worldwide. We deliver our products in over 120 markets.
Networking, building bridges, driving transformation
Digital Marketing drives the evolution of online channels, digital customer touchpoints and the enabling processes, tools and data behind them. Customer Relationship Improvement leads the development of CRM processes and end-to-end customer journeys. It also oversees the supporting areas of project management, training and learning. As Head of Department, you will accelerate the transformation of our digital ecosystem, shape strategic collaboration across our regionalisation journey and deliver measurable value to our customers.
YOU WILL
drive the strategic digital transformation of our customer touchpoints and department
build a strong project culture and align the department closely with market and customer needs
continuously enhance the department’s setup, processes and ways of working while supporting the definition and evolution of digital frameworks, standards and guidelines across our global organisation
foster strong collaboration with key partners, including Sales, IT and market organisations
contribute to the Global Sales & Marketing strategy and ensure its execution within your department
oversee the project management, knowledge and learning area, strengthening execution, capability building and continuous development
WE
are seeking an individual who leads the development and continuous improvement of CRM processes and customer journeys, ensuring cross-functional alignment and governance. Familiarity with Blum’s internal systems, processes and departments is beneficial
welcome an empathetic personality with the ability to engage and motivate employees, support their development and align it with company goals. Moreover, you will create an environment that enables collaboration, ownership and continuous development
value your ability to inspire, enable and develop effective ways of working together within and across departments
believe that regular interaction within the team is an essential part of our work. Consequently, we are in search of a motivated candidate with excellent interpersonal and communication skills. In addition, we require advanced proficiency in German and English
Legally binding note: The actual salary is above the metalworkers' collective agreement and is based on professional qualifications and experience as well as the Vorarlberg labor market.
Interested?
Then apply now and upload your CV. We look forward to meeting you! Another tip from us: you can also open the job postings as a PDF and save them for later on.
Our benefits
Time for yourself
Sometimes you just need more time for the things that matter to you and help you grow. That’s why we offer the option of taking a sabbatical. We provide flexible models that can be adapted to your individual situation. So you can take a longer break when you need it.
Where and how it suits you
At Blum you can enjoy flexible working hours and also work from home, provided this fits with your role and team. What matters to us is how you work, not where you work.
Learning time = working time
We help you grow during your time at work, both on a professional and a personal level. To this end, we offer not just a comprehensive onboarding programme, but also a wealth of opportunities for continuing professional development, true to the motto “learning time = working time”.
Still got some questions?
Get in touch with us if you have any queries. We'll try and help you as quickly as possible.
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Nadine Hirschmann
Recruiting Sales
Julius Blum GmbH
Industriestraße 1, 6973 Höchst
Blum as an employer
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We remain a family company despite our size and strong international presence. It's what makes working at Blum so special. We respect each other and treat each other as equals, as we know that every employee has individual skills and abilities that are valuable to us as a company.
The application
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The preliminary discussion
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The decision
Become part of the team
Have we sparked your interest? Then send us your CV and apply to us. We look forward to meeting you!
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Nothing you fancy? Send us your speculative application!
Do you like a hands-on role? Over 4000 employees work in Production, ensuring that our customers get their fittings on time and in the right quantity and quality. People from 53 different nations, working together to give their best – with respect and on an equal footing at all times.
Do you prefer working in an office? Our company offers lots of interesting roles in our commercial or technical departments or in IT. Always hand in hand with a practised team, who face up to new challenges together.
Are you interested to know how a big company like ours works? With eight sites in Vorarlberg alone, we need good functioning processes and a strong infrastructure for the flow of goods between all the sites. You certainly won't be bored here!